Privacy Policy

Last Updated: March 2025 | www.vellorainteriors.com

At Vellora Interiors, we are committed to protecting your privacy and earning your trust. This Privacy Policy explains what personal information we collect when you visit www.vellorainteriors.com (the “Website”), how we use it, who we may share it with, and the rights you have over your data.

Please read this policy carefully. By using our Website, you agree to the practices described here. If you do not agree, please discontinue use of the Website.

1. Information We Collect

We collect information from you in two ways — information you provide directly, and information collected automatically when you use the Website.

1.1 Information You Provide Directly

We may collect personally identifiable information when you:

Subscribe to our newsletter or email updates
Submit an enquiry or message through our contact form
Leave a comment on an article
Make a purchase or enquire about a product or service
Enter a competition, giveaway, or survey
Submit photos or content to be featured on our platform (e.g., via #VelloraHome)

The types of personal information you may provide include your name, email address, postal address, phone number, and any other details included in your message or submission.

1.2 Information Collected Automatically

When you visit our Website, certain technical information is collected automatically through cookies and similar tracking technologies. This may include:

IP address and approximate geographic location
Browser type and version
Operating system and device type
Pages viewed and time spent on each page
Referring website (the site you visited before arriving at ours)
Date and time of your visit
Clicks, scroll depth, and interaction data

This information is used in aggregate and does not typically identify you personally. It helps us understand how our audience engages with our content and improve the Website experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

To deliver and personalise your experience — tailoring content, product recommendations, and features to your interests
To send editorial newsletters and updates — if you have subscribed, we will send you our latest content, design inspiration, and platform news (you may unsubscribe at any time)
To respond to your enquiries — including contact form submissions, product questions, and collaboration requests
To process transactions — where you make a purchase or request a service through the Website
To improve our content and platform — using analytics data to understand what is working and where we can do better
To administer competitions, surveys, or events — and to contact winners or participants
To comply with legal obligations — including fraud prevention, regulatory compliance, and responding to lawful requests from authorities

We will only use your personal information for the purposes for which it was collected, or for closely related purposes that you would reasonably expect.

3. Disclosure to Third Parties

Vellora Interiors does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

Service providers: We work with trusted third-party providers who assist us in operating the Website and delivering our services — including email marketing platforms, web analytics services, payment processors, and hosting providers. These providers are contractually obligated to handle your data securely and only for the purposes we specify.
Legal compliance: We may disclose your information where required to do so by law or in response to valid legal process (such as a court order or government request).
Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change via a prominent notice on our Website.
With your consent: We may share your information with third parties where you have given us explicit permission to do so.

Third-party service providers we use may have their own privacy policies separate from this one. We encourage you to review their policies when interacting with their services.

4. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and support our marketing and editorial efforts.

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to remember your preferences and activity over time. Cookies do not give us access to your device or any information beyond what is described in this policy.

4.2 Types of Cookies We Use

Essential cookies: Required for the Website to function correctly (e.g., session management, security).
Analytics cookies: Help us understand how visitors interact with the Website (e.g., Google Analytics). Data collected is aggregated and anonymous.
Functional cookies: Remember your preferences such as newsletter sign-up dismissals or saved content.
Marketing cookies: Used to deliver relevant advertising and track the effectiveness of our marketing campaigns, where applicable.

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of the Website. For more information on managing cookies, visit www.aboutcookies.org.

We may also use web beacons and tracking pixels in our emails and on our Website to measure open rates, click-throughs, and campaign effectiveness.

5. Affiliate Links and Third-Party Services

Our Website contains affiliate links to third-party retailers and brands. When you click these links and make a purchase, we may receive a commission. Clicking affiliate links may result in those third parties placing their own cookies on your device. These third-party cookies are governed by the respective retailer’s or partner’s own privacy policy, not this one.

We clearly disclose all affiliate relationships on our Website in accordance with our Editorial Policy.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information. We are committed to honouring these rights promptly and transparently.

Right of access: You may request a copy of the personal information we hold about you.
Right to rectification: You may ask us to correct any inaccurate or incomplete personal information.
Right to erasure: You may request that we delete your personal information where there is no legitimate reason for us to continue holding it.
Right to object: You may object to our processing of your personal data, including for direct marketing purposes.
Right to data portability: You may request that we transfer your data to you or to a third party in a structured, commonly used format.
Right to withdraw consent: Where we process your data on the basis of consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Right to restrict processing: You may ask us to suspend processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at privacy@vellorainteriors.com. We will respond to all verified requests within 30 days. In some cases we may need to verify your identity before fulfilling a request.

If you are located in the European Economic Area (EEA) or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority.

7. Newsletter Unsubscribe

You may unsubscribe from our newsletter or marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any email we send, or by contacting us directly at hello@vellorainteriors.com. Unsubscribing from marketing communications will not affect transactional emails related to a purchase or enquiry you have made.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:

Newsletter subscriber data is retained until you unsubscribe.
Contact form submissions are retained for up to 12 months unless ongoing correspondence requires a longer retention period.
Purchase and transaction records are retained for a minimum of 7 years in compliance with financial and tax regulations.
Analytics data is retained in anonymised, aggregated form.

When data is no longer required, it is securely deleted or anonymised.

9. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for data in transit, access controls limiting who within our team can access personal data, and regular security assessments of our systems and third-party providers.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

10. Children’s Privacy

Our Website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take immediate steps to delete it. If you believe your child has submitted information to us, please contact us at privacy@vellorainteriors.com.

11. International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence, including in countries where data protection laws may differ from those in your jurisdiction. Where such transfers occur, we ensure appropriate safeguards are in place — such as standard contractual clauses or equivalent mechanisms — to protect your data in accordance with applicable law.

12. Third-Party Websites

Our Website contains links to third-party websites, including retailers, design brands, and social media platforms. This Privacy Policy applies only to www.vellorainteriors.com. We are not responsible for the privacy practices of any third-party sites and encourage you to review their individual privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or via a notice on the Website.

Your continued use of the Website following any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please get in touch:

Enquiry Type	Contact
Privacy & data requests	privacy@vellorainteriors.com
Newsletter unsubscribe	hello@vellorainteriors.com
General enquiries	hello@vellorainteriors.com
Contact form	www.vellorainteriors.com/contact

By using www.vellorainteriors.com, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree to this policy, please discontinue use of the Website.